--- title: "Support" description: "Email support@kumodeck.com for help with KUMODeck." url: "/docs/support/" lang: en index: "/llms.txt" --- # Support Email **support@kumodeck.com** for help with KUMODeck. Please include your project's name, what you asked the assistant or ran, and the error code if one was shown. Check the [quick answers](#quick-answers) first. ## Common problems - An error, or something stopped working: [Fix something](/docs/ask-claude-code/index.md#fix-something), and for Claude or ChatGPT on the web [If something goes wrong](/docs/claude-and-chatgpt/index.md#if-something-goes-wrong). - What things cost and your prepaid balance: [Pricing](/docs/pricing/index.md). - Something was refused because of a limit: [Limits](/docs/limits/index.md). - Connecting KUMODeck to Claude or ChatGPT, and "Allow this tool?" questions: [Use in Claude or ChatGPT on the web](/docs/claude-and-chatgpt/index.md). ## Quick answers ### Claude or ChatGPT says KUMODeck is not connected Add KUMODeck Preview (v0.2) again from the **+** in the message box: in Claude, **+** → **Connectors**, then turn KUMODeck Preview (v0.2) on again; in ChatGPT, type **@** and pick KUMODeck Preview (v0.2). Then ask again. With an AI agent on your computer, start a new conversation after connecting. ### "Allow this tool?" keeps coming back, or Publish does nothing Claude asks the first time it uses each tool. Press **Always allow**, or set every KUMODeck tool to **Always allow** under **Customize** → **Connectors** → KUMODeck Preview (v0.2) → **Tool permissions**. In ChatGPT, choose to remember it for this conversation. If you pressed **Publish** and nothing moves, write "I pressed it" in the conversation. ### Using an invite code Anyone can [sign up](https://dashboard.kumodeck.com/signup); an invite code is optional. It adds $5 of invite credit for usage fees once your email address is confirmed. Enter it at sign-up, or later under **Billing** on the dashboard or with `kumodeck billing redeem `. One code per account. ### Creating or publishing waits for the balance KUMODeck is prepaid. A new account without an invite code starts at $0, so creating, publishing and AI features wait until you add funds. If the balance reaches $0, billed parts pause and new deployments are refused with `402`. Add funds on the dashboard or with `kumodeck billing topup`; everything resumes once the balance is above $0. Automatic top-up prevents pauses. ### My game's address does not open If your balance reached $0, players see a neutral "temporarily unavailable" message until you top up. If you changed its slug with `--no-redirect`, old links show "Not found". If a new version is broken, ask your AI: "Roll production back to the previous one." See [Hosting](/docs/guides/hosting/index.md). ### An error code or a limit Errors carry a `code`, a `message` and often a `hint` that names the next command, so your AI can usually fix it. For a size or count, `details.limit` has the number. On `429`, wait `details.retryAfter` seconds and retry once. See [Limits](/docs/limits/index.md). ### Deleting a project or closing your account The dashboard's Account page lists your projects with a delete button. Deleting always asks you first. To close your account, delete your projects, then close it on the dashboard or with `kumodeck account close` in your own terminal. It cannot be reopened. See [Closing your account](/docs/pricing/index.md#closing-your-account). ### A leaked key or a security issue If a secret key leaks, create a new key in the dashboard, update your CI and revoke the old key; revocation is immediate. Report security issues privately by email, not in public. See [Security model](/docs/security/index.md#reporting-a-vulnerability). ## What to include in your email - The email address you sign in with, and your project's name. - Where you were: Claude, ChatGPT, Muse, Claude Code, Codex, Cursor or the KUMODeck CLI. - What you asked the assistant, or the command you ran. - The error code and message, if one was shown. - The address of the page that does not open. - What you expected to happen. Never send a secret key or a password.